‘Online Monitoring’: Unilever Aims to Harness Vaseline’s Social Media Breakthrough.

As a product discovered more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline may not seem like an natural focus for online content feeds.

Yet the brand’s emergence as a popular subject on TikTok has thrust it into the lead of an promotional upheaval, where major corporations are spending big on content creators and reducing expenditure on promoting products in legacy broadcasters.

The Path from Petroleum to Platforms

The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers using on their skin with a derivative of drilling. Today, a spree of user-generated videos have documented the product’s widespread use in “practical tricks”.

Hailed as a fix for dirty sneakers or extending perfume longevity, as well as a fix for squeaky doors. Users have even applied it to prevent the annoyance of crisp flavouring sticking to fingers.

Leveraging the Buzz

Spotting its digital renaissance, executives at the multinational enhanced the tricks by having their research teams evaluate the claims and letting the content creators in on the results.

Suggestions that it lessened the sensation of spicy food on lips were validated. So too were ideas it could extend fragrance and rejuvenate purses. Suggestions it could bleach teeth or lengthen eyelashes were debunked.

The ‘Digital Ear’ Approach

Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has led decision-makers to turbocharge spending on content creators.

This observation of social channels to inform business strategy has been dubbed “social listening”. Unilever's CEO, newly named, has indicated the goal is to spend a full fifty percent of its huge ad budget on social media content.

Evolving With Audience Behavior

A leading Unilever executive, who is heading the digital initiative, said the company was just evolving with contemporary approaches of connecting with customers. She said interacting online “without killing the party” was paramount.

“How can companies join discussions credibly? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.

“The trend is shifting from a broadcast model, where we would just send out ads … Currently, it's countless discussions, many communities. Changes in digital feeds means that these audiences appear specific, however, they are large.

“Having your brand advocated by consumers, mentioned by individuals, this builds credibility and connection. Content makers are key. This word-of-mouth strategy is being amplified.”

A Revolutionary Change in Media

The strategy reflects profound shifts taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to digital networks than legacy broadcast and print media.

The transition is visible in falling revenues for traditional media advertising. Within the United Kingdom, ad revenues for major broadcasters have declined by over six hundred million pounds in actual value since the end of the last decade.

The Rise of the Creator Economy

Additionally, it points to a merging of functions as brands effectively act as media producers, linking up with hundreds of content creators to enhance their items.

Leon Harlow said: “Obviously there’s a flow of audiences away from some legacy media and their time is increasingly on digital video and image apps than they are watching live TV or reading print.

“Many companies report to us people trust recommendations from the individuals they follow compared to commercial messages. That’s a consistent trend.”

He noted companies can reduce costs by targeting content creators over big traditional media campaigns, which also allows them to tweak their content more easily to test effectiveness.

The approach is growing. Marketing investment on the creator economy is growing fourfold quicker than total media spending. Across the United States, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.

TV's Lasting Role

Despite the huge changes, experts said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to frame public debate.

She added: “Among the most effective advertising investments is still events like the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”

Scott Williams
Scott Williams

A seasoned writer and digital strategist with over a decade of experience in content creation and creative coaching.